Shipping policy

THE FOLLOWING SHIPPING CONDITIONS APPLY:

(incl. legal value added tax)
The delivery of the goods is worldwide.

DELIVERIES WITHIN THE UK:

For delivery within the UK, we charge a flat rate of £4,90 per order.

(We try to ship the products directly from the UK to avoid custom duties for our customers, in rare cases we have to ship from Germany and additional fees and duties may apply. In these cases we will inform you.)

DELIVERIES WITHIN THE U.S.:

For delivery within the U.S., we charge a flat rate of $6.86 per order.

(We try to ship the products directly from the U.S. to avoid custom duties for our customers, in rare cases we have to ship from Germany and additional fees and duties may apply. In these cases we will inform you.)

DELIVERIES WITHIN THE EUROPEAN UNION (EU):

For delivery within the European Union, we charge a flat rate of £4,90 per order.
For deliveries to the rest of the world, we charge a flat rate of £20 per order.

Additional duties and fees may apply for deliveries to other European countries. You can find more information here: Taxation

DELIVERIES WITHIN GERMANY:

For delivery within Germany we charge a flat rate: £3,50 per order.

From an order value of £29 we deliver within Germany free of shipping costs.

DELIVERY DEADLINES:

Unless otherwise stated in the respective offer, the delivery of the goods in the domestic market (Germany) within 2 - 3 working days,
for deliveries abroad usually within 5 - 7 days after conclusion of the contract (in case of agreed prepayment after the date of your payment instruction).
Please note that there is no delivery on Sundays and public holidays. If you have ordered an item with different delivery times, we will send the goods in one shipment,
unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.

RETURN POLICY:

The following conditions apply:

RETURN GUARANTEE:

We are believers, in the best sense of the word. That's why we do our best every day to give you the best. And because we are so sure that we do what we do really well, we trust you too!
So when you order a CLAV product on clav-health.com, you can try it for 30 days at your leisure and if you are not satisfied, you have the option to return the opened product.

This 30-day money-back guarantee means that buying CLAV products is completely risk-free for you!
We are convinced that our products, coupled with your discipline, will convince you. If you are still not satisfied, we will refund your money.

Please note that for the claim of the money-back guarantee:

the product must not be completely empty.

we will not refund or return any returns after the 30 days.

if you are returning multiple items, only one package may be opened in order to receive a refund for all items.

you must pay the return shipping costs and we do not refund shipping costs.

the money back guarantee can only be applied once per customer/per product.

the 14-day right of withdrawal remains unaffected.


PLEASE SEND THE GOODS TO:

CLAV GmbH
Motzener Str. 6
12277 Berlin

The legal right of withdrawal for consumers within the 14 days is not affected by compliance with our rules on the extended right of return and remains regardless.